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Carne Seca
Carne Seca
FAQ
What is the return policy?
Because our products are food items, we can’t accept returns or exchanges once an order has shipped (for safety + quality reasons).
If your order arrives damaged, incorrect, or missing items, message us within 48 hours of delivery with your order number + clear photos, and we’ll make it right (replacement or store credit depending on the situation).
Are any purchases final sale?
Yes. All food items are final sale.
This helps us guarantee freshness and maintain safety standards.
(If there’s an issue with your delivery—damaged/incorrect—we’ll still take care of you.)
When will I get my order?
Most orders ship within 1–3 business days. After your order ships, delivery typically takes 2–5 business days depending on your location and carrier delays.
You’ll receive a tracking link by email as soon as your label is created.
Where are your products manufactured?
Our products are made and packaged in the USA in a clean, small-batch setting focused on quality and consistency.
How much does shipping cost?
Shipping is calculated at checkout based on your delivery address + order weight.
You’ll see the exact price before you pay.
We occasionally run free shipping promos, so keep an eye out.